Purpose The purpose of the NFIP Claims Manual (“Manual”) is to provide claims guidance to flood insurance claims professionals, which includes NFIP insurers, examiners, NFIP insurer’s staff adjusters, independent adjusters, and adjusting firms, so policyholders experience consistent and reliable service. The Manual contains processes for all aspects of the claims journey, from the notice of loss to final payment. This Manual supersedes all prior NFIP flood insurance claims bulletins, except those announcing:
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